Frequently Asked Questions
Everything you need to know about finding your dream dress at Glass Slipper Formals.
How do I determine my correct size for a formal gown?
Formal wear sizing often runs smaller than everyday apparel. We recommend comparing your bust, waist, and hip measurements to the specific size chart provided on each product page to ensure the best fit.
What is your return policy for evening wear?
Due to the delicate and seasonal nature of formal wear, we offer returns for store credit or exchange within 14 days of delivery, provided the security tag remains attached and the garment is unworn.
How long does shipping take for special occasion dresses?
In-stock items typically ship within 2-3 business days. Standard shipping takes 5-7 business days, while expedited options are available at checkout for tight deadlines.
Are the dresses authentic designer labels?
Yes, Glass Slipper Formals is an authorized retailer for all brands we carry. Every dress is guaranteed to be 100% authentic, sourced directly from the original designers.
Can I make changes to my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You may request a change within 2 hours of placement, but once an order has moved to our shipping department, it cannot be modified.
Do you offer alterations services?
We do not provide in-house alterations. However, we recommend consulting a professional tailor locally to achieve a custom-fit look for your specific height and body shape.