Returns & Exchanges
At Glass Slipper Formals, we want you to feel like royalty in your gown; if your selection isn't a perfect fit, we offer returns on unworn items with tags attached within 14 days of delivery. Please note that certain clearance items and custom alterations are final sale to maintain our high standards of quality.
Initiate Your Request
Log into our online portal with your order number and email address to select the items you wish to return and receive a Return Authorization number.
Pack with Care
Place the unworn garment in its original packaging, ensuring all designer tags, hangers, and protective bags are included to avoid damage during transit.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 3 business days of your request.
Quality Inspection & Refund
Once our specialists confirm the gown is in pristine condition, your refund or store credit will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing